Ops & AI Workflow Audit · Northern Virginia
I audit your admin work and build the highest-payback fix.
Scheduling, intake, follow-up, reminders: hours every week that nobody pays you for. I trace one customer end to end, price every fix by how fast it pays for itself, and build the highest-payback one before the two-to-three-week engagement ends.
Clinics and practices
I hold the CPHQ and I have spent ten years in healthcare operations, so I speak clinic. Where patient information is involved, recommendations stay inside HIPAA obligations and BAA-covered platforms. The method works in dental, home health, therapy, trades, and professional services.
Recent build
Army Medical Service Corps Association, 2026 Bi-Annual Meeting
Registration, payment, and confirmations had been running by hand across email. I built one page that does the whole job: an attendee registers in a single pass, a confirmation goes out automatically, and payment runs on the association's own Stripe account. The site never holds a key. The badge desk gets its own passphrase-protected screen to mark people paid and export the roster as a CSV.
The report, worked example
Worked example on an invented two-chair practice that runs on phone and paper. Yours would carry your workflows and your numbers.
| Workflow, today by hand | Hours a week | Cost a year | Payback on a $2,500 fix |
|---|---|---|---|
| Appointment reminders and confirmations | 6 | $9,400 | 14 weeks |
| New-patient intake and paperwork | 4 | $6,200 | 21 weeks |
| Recall outreach to overdue patients | 3 | $4,700 | 28 weeks |
Hours priced at a blended $30-an-hour front-desk cost across 52 weeks. The report ranks every fix this way; the top row is the “working fix, or no fee” build.
The audit, plus one fix built
One customer traced end to end, friction priced in hours and dollars, the highest-payback fix built inside the window.
$2,000 to $3,000 fixed, 2 to 3 weeks
Founding rate $1,500 for the first two clients, in exchange for an honest case study.
Building the other fixes
Automations, booking, intake, reminder and recall flows. Scoped from the audit, so nothing is guessed at.
Builds from $2,500
I keep the fixes running
Someone who knows your systems keeps the fixes running, so they do not quietly rot after handoff.
Care plans from $150 a month
Terms
The price is the price. Quoted in writing before work starts; overruns are my cost.
You own all of it. Every automation and login lives in your accounts; the roadmap is vendor-neutral.
A working fix, or no fee. Nothing live by the end of the window, no invoice for the audit.
Bring me the task that eats your week
Twenty minutes on the phone tells us both whether an audit is worth doing.
Northern Virginia. Remote anywhere; on-site visits around the DC metro.